QUESTIONS? LOOK HERE!
General Questions
It may be due to insufficient power of the charging station, limited charging current of the tram, or insufficient power supply in the parking space. Please select a higher power charging station, check the vehicle settings, adjust charging parameters, choose other parking spaces, or report power supply issues to relevant departments.
When using a charging station, sometimes you may encounter charging failure and be unable to charge normally. It may be a problem with the charging connector, charging station, or charging card. Please check if the connector is intact and ensure that the plug is securely inserted. Contact the charging station management unit for maintenance or replacement. Report the malfunction and carry out repairs or replacements. The charging card may have poor contact, damage, and other issues, leading to charging failure. If there are any problems, please replace the charging card in a timely manner or contact the charging card issuing agency to solve the problem.
When swiping the card for charging, do not use the same charging card to swipe other charging stations to avoid being locked.
If the charging has ended or the charging has ended abnormally, resulting in outstanding settlement, please swipe your card for settlement.
The display screen does not light up. Restart the charging station or contact professional technicians for repair
No response from card swiping, restart the device, replace the card, and call customer service for consultation.
APP
Display your charging pile data in real time.
Encrypt the transmission of your charging pile data.
The web version will allow you to share your charging points with your family or friends.
The web version will support access to your charging stations from anywhere.
Load balancing